Refund & Returns Policy — TechRex NP

Effective from: 2025/08/12

Contact Us (24/7):
Email: [email protected] | Phone / WhatsApp: 9769331555

Thank you for shopping at TechRex NP! We stand by the quality of our products and strive to deliver a great experience. By placing an order, you agree to the terms below.

1) What Can Be Refunded or Exchanged

We may offer an exchange or refund (case-by-case) if:

  • The received item does not match the description or product photos/videos provided before purchase.

  • The item arrives damaged in transit and is reported within the required time frame.

If the same product is available, we will exchange it. If unavailable, a refund may be processed.

2) What Is Not Eligible

We do not accept returns or refunds for:

  • Change-of-mind requests (including color tone differences due to screen settings).

  • Products that are used, unboxed, or have damaged packaging/seals.

  • Pre-orders, reservations, or deposits once paid.

  • Customized or special-order items sourced specifically for you.

3) Shipping & Return Costs

  • If the issue is our fault (wrong item sent or verified damage), TechRex NP covers return and re-delivery costs.

  • In all other cases, customers pay all courier charges for exchanges/refunds. Original shipping fees are non-refundable.

4) How & When to Report an Issue

  • Damaged on Arrival (DOA): Report within 24 hours of delivery.

  • Wrong/Mismatched Item: Report within 48 hours of delivery.

Required proof:

  • Continuous unboxing video from unopened parcel to item.

  • Clear photos of the issue and courier label on the packaging.

Without the required proof, claims may be rejected.

5) Inspection & Processing

  • Once the returned item is received, allow 2–3 business days for inspection.

  • If approved:

    • Exchange: Replacement sent within 1–2 business days (if in stock).

    • Refund: Processed within 3–7 business days to the original payment method.

6) Condition of Returned Items

Returns must include the original box, trays, accessories, tags, manuals, and invoice in resellable condition. Missing/damaged items may result in restocking fees (5–20%) or rejection.

7) Processing Time & Delays

Delivery times are estimates and may be affected by courier delays, weather, strikes, or public holidays. Refunds for delay alone are not applicable.

8) Cancellations & Reservation Policies

  • Orders cannot be canceled once handed to the courier.

  • Reservation/pre-order fees are non-refundable unless we cannot fulfill the order, in which case a full refund will be issued.

9) Pricing Errors & Stock Issues

If an order is placed based on a rare pricing or stock error, we reserve the right to cancel and issue a full refund.

10) Fraud Prevention

We may refuse returns/exchanges in cases of suspected policy abuse or fraud.